The text discusses the importance of "Care Personally" in leadership. The author reflects on their experience with a group of diamond cutters they hired, who were struggling to adapt to their new life outside of their Soviet homeland. By showing genuine interest and concern for their well-being, the author was able to build trust and create a positive working relationship.
The author highlights three key principles for leaders to adopt:
The author also emphasizes the importance of regular check-ins, direct feedback, and open communication in creating a culture of trust and growth.
In summary, the text suggests that leaders should prioritize building trust with their team by being authentic, vulnerable, and genuinely interested in their well-being. By doing so, they can create a positive work environment that fosters growth and productivity.
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